Advantage Gear, Inc. FAQ (Frequently Asked Questions)
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What
is your shipping policy? Come visit our showroom at: 4235 Pacific St., Suite G Rocklin, CA 95677 Monday-Friday 8am-5pm Shipping
Policy International,
overnight or expedited shipping requests are available at an
additional charge, and you may contact us at (888)
293-GEAR for a
price quote.
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to top Advantage Gear’s website may contain links to other sites, and is not responsible for the privacy practices or the content of such Web sites. We encourage parents to monitor children’s use on the World Wide Web as an additional preventative measure to ensure that personal information is not released, without parental consent. Back
to top Items valued at less than $ 100.00 may be returned for a refund within 30 days, provided that the item(s) is not used, worn, damaged, and must be in its original packaging in re-sellable condition. Any item (other than garments) returned for a refund will be charged a 20% re-stocking fee. No re-stock fee will be charged on items returned for an in store credit providing the entire credit is used at time of refund, you may only return and item once. No item or combination of items equaling $100 or more can be returned for refund or credit. Special order items (including ALL SureFire Flashlights) may not be returned.Garments may be exchanged once for a different size, at no charge. Garments cannot be returned/exchanged if they have been washed, worn or soiled, or if they have had laundry tapes applied to the garment. Garments cannot be returned/exchanged if they have been altered (including patches). Garments cannot be returned/exchanged if they are custom garments, special garments or of non-stock colors or sizes. We're sorry but Books, Training Manuals any printed or reference materials may not be returned. Items cannot be returned without a Return Authorization Number. For your convenience, Advantage Gear, Inc. provides you with a return authorization number by calling (888) 293-4327 prior to submitting any item you wish returned. At that time we may ask your reason for return. Any merchandise returns/refunds will not include the cost of shipping. International returns will be for the cost of the item only.Advantage Gear , Inc. will absorb a one-time reshipping fee for an exchange in merchandise (excluding international shipments). Any future returns will be the customer’s responsibility.Why
Log in? Back
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to top If you decided you wanted the item, you would then click on the 'Select Size' button, which would take you to another screen to select the size. If you wanted more detail about the item, you could click on the 'more' link, which would bring up a larger picture and more text about the item. Once you select the size, you will see a button that says 'Add to Cart.' By clicking on that, you will add the Nomex short sleeve shirt to your shopping cart. (The shopping cart holds all the items you add to it until you check out). All of the items in our store can be placed in your shopping cart in this way. In some cases, you may have to also select a color, or an additional size. In other cases, you may not have to select any criteria and can just add the item to the cart. Another way to locate an item is to use the 'Search Box'. Just type what you are looking for in the search box located on the main page, click on 'Find' and a list of items that match your search term will appear. Just follow the same steps for adding the items into your cart as you would above. Once you have all the items in your cart that you'd like, just click on 'Check Out', located in the top middle part of your screen. If you already have an account with us, you will be presented with the addresses you have stored with us. If you do not have an account with us, you will be asked to enter a billing address and a shipping address. Once you have all the addresses that you want (you can enter as many as you'd like), you would select the addresses that match the billing address and shipping address for the order and then click 'Proceed'. The next step is to simply fill in your credit card information, and the order will be placed. Advantage Gear's LiabilitiesThe information provided on advantagegear.com is provided for making purchasing decisions only. The information and advice regarding products sold on advantagegear.com is NOT a substitute for competent instruction and training in technique and safety. Products and equipment sold by Advantage Gear, Inc. are intended for use by professionals trained and experienced in the use, inspection and maintenance of these products. Other purchasers, such as rescue workers and sportsmen involved in risk sports, will be held by the same standards of experience and training as professionals. Rescue work by its nature is very dangerous and requires special equipment as well as special training. It is the responsibility of the user of this equipment to obtain competent instruction and take adequate precautions for safety when using this equipment. Advantage Gear, Inc. is not liable for any damages arising from abuse or improper use of products and equipment purchased from Advantage Gear, Inc., or failure to follow safety precautions, or breach of the "Responsibilities of the Purchaser" cited below. Adequate training and judgment are needed to reduce the risks inherent in the use of the products and equipment purchased from Advantage Gear, Inc. These risks are out of the control of Advantage Gear, Inc., and liability is the sole responsibility of the purchaser and user. Advantage Gear, Inc. warrants that the products and equipment are as described on advantagegear.com, but no other express warranty is made in respect to the products and equipment. If any model or sample was shown purchaser, that model or sample was used merely to illustrate the general type and quality of the product, and not to represent that the product would necessarily conform to the model or sample. The products and equipment sold from Advantage Gear, Inc. are purchased by the purchaser "as is" and Advantage Gear, Inc. does not warrant that they are of merchantable quality or that they can be used for any particular purpose. In the unusual event Advantage Gear, Inc. makes an error in processing your order you are entitled to a full refund, and only a full refund. Back
to top 1. Read, understand and follow the product and equipment labels and instructions. Catalog descriptions ad illustrations are not instructions, but are intended solely for the reader's convenience. If you need technical interpretation of instructions, call or write to product manufacturer. 2. Inspect the product and equipment before and after each use, following the manufacturer's instructions. Comply with NFPA and ANSI standards and recommendations that apply to each product and piece of equipment. 3. Determine if the product is suitable for its intended use, and that it meets all applicable standards and regulations. 4. Receive training in the proper use of the product, and in the appropriate techniques involved in its use. Proper training includes safety procedures, limitations of the product, inspection of the product, and risk management. If you need information on training, call or write to the product manufacturer. Do not alter the product in any way. Repairs must be done only according to the manufacturer's instructions. 5. Use good judgment and adequate safety precautions. Do not exceed the limitations of the product or the user's skill. Practice risk management at all times. By using advantagegear.com, and through your purchase, you acknowledge and attest that you understand these risks, and you take full responsibility for your own actions. You acknowledge that you hold advantagegear.com harmless from and against any loss, cost, liability or damage (including reasonable attorney's fees and costs) resulting from any claim, suit or proceeding (threatened or otherwise) made or brought against Advantage Gear, Inc. based upon any use or purchase of products or services provided by advantagegear.com. How
do I place an International Order? Because shipping fees, taxes, tariffs and other miscellaneous fees vary from so greatly from country to country there are two ordering options. Both of which you will have to send us your order wait for 24-48 hours and we will send back a total, including all shipping fees and taxes, in US Dollars. Once you have received our quote you can send an International Money Order to the address listed on the reply. We understand that with the additional fees our prices may no longer be competitive so until we receive payment there is no obligation to purchase. To fax or mail: Follow the easy steps as seen above in "How to place an order" and when you get to the checkout screen click " To fax or mail your order in, print out the screen here". Fax your order to (916) 914-2329 or mail your order to Advantage Gear, Inc. 4235 Pacific St., Suite G Rocklin, California 95677 USA. To e-mail: Send an e-mail message with your name, shipping address, phone number, e-mail address, item description and quantity, to sales@advantagegear.com |
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